Please select delivery method and learn about return & exchange policy
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Creating an account allows you to enjoy a seamless shopping experience at the Lucivire online boutique. Once registered, your personal information will be securely saved, allowing you to complete future purchases faster and more conveniently.
Track your Lucivire jewelry orders online anytime and easily manage your purchase history.
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Order Tracking
You may track your Lucivire jewelry order anytime through the “My Lucivire” page on our website.
Return Policy
If you are a Lucivire customer and have purchased jewelry through the Lucivire online boutique or our Customer Care Centre, you may request a return or exchange within thirty (30) days from the date of delivery, subject to our Returns and Exchanges Policy.
To request a return or exchange, please contact the Lucivire Customer Care Centre through our official website. Our jewelry specialists will assist you with the return and exchange process and provide guidance regarding your order.
Once we receive the returned jewelry, Lucivire will inspect the item to confirm that it meets our return and exchange requirements.
If you choose to return your jewelry and the item passes our quality inspection, Lucivire will issue a refund to the original purchaser within seven (7) days after receiving the returned item. Refunds will be processed using the original payment method used for the order.
If you choose an exchange and the item passes our quality inspection, Lucivire will assist you with the replacement process. If there is a price difference between the original jewelry piece and the replacement item, Lucivire will either refund the difference or request payment of the remaining balance. The original order will be updated and a new order will be created for the replacement jewelry piece.