Frequently Asked Questions
Orders & Payment
What payment methods are available on the official brand website?
We accept secure and convenient payment methods, including Visa, Mastercard, American Express, and PayPal. All payments are securely processed to ensure a safe and seamless checkout experience at the Lucivire online boutique.
What payment methods are accepted at brand boutiques?
We accept secure and convenient payment methods, including Visa, Mastercard, American Express, and PayPal. All payments are securely processed to ensure a safe and seamless checkout experience at the Lucivire online boutique.
How can I track my order status?
You can create a My Lucivire account to track your Lucivire jewelry orders and check your order status at any time. If you place an order as a guest, you can contact Lucivire Customer Service for order updates and assistance.
Lucivire offers international shipping and will keep you informed of your order status by email or SMS, where available. Once your jewelry order has been shipped, you will receive a tracking number that you can use to track your package through the official website of the international shipping carrier.
Can I modify or cancel my order?
If you would like to modify or cancel your order, please contact Lucivire Customer Care as soon as possible. We will do our best to accommodate your request; however, we cannot guarantee that an order can be changed or cancelled after it has been submitted or entered the shipping process.
For more information about order changes, cancellations, and other purchase conditions, please review the Lucivire Terms of Sal.
How can I place an order by phone?
For assistance with your order, products, shipping, returns, or any other questions, please contact the Lucivire Customer Service Team at (+852) 9360 7571. We are always happy to assist you and provide a smooth, personalized shopping experience.
How many Lucivire pieces can I purchase per order?
Each Lucivire jewelry order can include up to 10 items. If you would like to purchase more than 10 pieces in a single order, please contact the Lucivire Customer Service Team at (+852) 9360 7571. We will be happy to assist you with larger orders and provide personalized support.
Returns & Exchanges Policy
How do I return my Lucivire piece?
To facilitate your return or exchange, please contact the Lucivire Customer Service Team at(+852) 9360 7571. Our customer care team will be happy to guide you through the return and exchange process and assist with any questions regarding your Lucivire order.
For additional information about our return and exchange policy, please refer to Clause 15 of the Lucivire Terms of Sale.
Can I return my piece to a Lucivire boutique?
No.
How will I receive my refund?
All Lucivire jewelry purchased through our website or Customer Service Team and returned to us must pass a quality inspection before the return is approved. Once your return has been approved, the refund will be issued to your original payment method and credited to the original payment account used for the purchase.
For more information, please refer to the Lucivire Return & Refund Policy.
Can I return or exchange a gift received from someone else?
Subject to the Lucivire Return & Exchange Policy, jewelry purchased for you by another person may be returned or exchanged. For an exchange to a lower-priced item or an eligible return, any price difference or refund will be credited to the original payment method.
Packaging & Gifting
What packaging will my ordered piece arrive in?
Your order will arrive in Lucivire signature gift packaging, carefully prepared for you.
Can I include a personalised message with my gift?
You may select a Lucivire gift card at checkout and add a personalized message, or choose a blank card. If you place your order by phone, please share your gift message with our Lucivire Customer Service Team at the time of purchase.
Certificates of Authenticity & Warranty
Does every Lucivire piece come with a certificate of authenticity?
Jewelry purchased through the Lucivire official website is delivered with a Lucivire certificate of authenticity. If you wish to return or exchange your item, please include the certificate with your return package.
Where can I find full warranty details?
Please click here to view the Lucivire Jewelry Warranty Terms and Conditions for your selected piece.
The Lucivire Jewelry Warranty applies exclusively to eligible jewelry purchased through the official Lucivire website.
How do I report suspected counterfeit goods?
If you encounter any suspected counterfeit Lucivire jewelry, please Contact Us and provide as much relevant information as possible. Our team will review your report and assist you accordingly.
My Lucivire Account
Why create an account?
With a Lucivire account, you can easily track your online orders, manage your personal information, and stay updated with the latest Lucivire jewelry collections, news, and offers through the “My Lucivire” page.
How do I update my Lucivire account?
You can update your Lucivire account information online or contact Lucivire Customer Service at (+852) 9360 7571. Our team will be happy to assist you with any necessary changes.
How do I subscribe to or unsubscribe from Lucivire email communications?
To unsubscribe from our latest updates, please Contact Us.
Lucivire Privacy Policy
Lucivire is committed to protecting your privacy and personal data. We provide a secure online shopping experience and handle your personal information in accordance with applicable privacy laws and regulations. For more information, please review the Lucivire Privacy Policy.
Shipping & Delivery
What are the shipping fees and delivery times?
Orders placed through the official Lucivire website are shipped via international air parcel services. Standard delivery typically takes 7–15 business days, depending on the destination and local customs clearance.
Orders requiring personalized services may require additional processing time. Any applicable additional delivery time will be communicated during the ordering process.
If you have any questions about Lucivire shipping or delivery, please Contact Us for assistance.
Where does Lucivire deliver?
Lucivire offers international shipping to most eligible destinations. Orders are typically shipped via international air parcel services, with standard delivery taking approximately 7–15 business days, depending on the destination and local customs clearance.
Can I pick up my online Lucivire order in a physical Lucivire boutique?
Lucivire orders are delivered directly to your selected shipping address via our international air parcel service. Standard delivery typically takes 7–15 business days, depending on the destination and local customs clearance. For delivery assistance, please contact Lucivire Customer Service.
Can someone else collect my “boutique collection” order on my behalf?
Lucivire orders are delivered to the shipping address provided at checkout. Please ensure that your delivery information is accurate and complete. For any questions regarding your Lucivire order or delivery, please contact our Customer Service Team.
What do I need to bring to collect my “boutique collection” order?
Lucivire orders are delivered directly to the shipping address provided at checkout. Please ensure your name, address, and contact information are accurate. For assistance with your Lucivire order or delivery, please contact our Customer Service Team.
Can items from a single order be delivered to multiple shipping addresses if I buy more than one piece?
Each Lucivire order can only be delivered to one shipping address. We cannot ship items from the same order to multiple addresses.