Legal Notices & Privacy Terms

Orders & Payment

What payment methods are available on the official brand website?

 Lucivire, we accept secure and convenient payment methods, including PayPal, Visa, and Mastercard. All payments are processed securely to protect your personal and payment information.

Currently, Lucivire is only sold on our independent website. We accept secure and convenient payment methods, including PayPal, Visa, and Mastercard.

You can create a Lucivire account to track your online orders. If you check out as a guest, you can contact us for order updates.Lucivire will notify you of your order progress via SMS. If you choose home delivery, you will receive a tracking number to check the delivery status on the carrier’s official website.

If you wish to modify or cancel your order, please contact us immediately. We will do our best to meet your request, but we cannot guarantee that changes can be made after the order is submitted. You can view Lucivire’s terms of sale.

Please call the Lucivire customer service center at（+852） 93607571  We are happy to assist you.

A maximum of 10 pieces of Lucivire jewelry can be purchased in a single order. To order more than 10 pieces, please call the Lucivire Customer Service Center at (+852) 93607571

Returns & Exchanges Policy

How can I return my Lucivire necklace?

To facilitate your return or exchange, you can call the Lucivire Customer Service Center at(+852) 93607571 or contact our online customer service representatives through the Lucivire official website. We are happy to provide you with guidance on returns and exchanges.

No.

All items purchased through the Lucivire independent website center are subject to Lucivire’s inspection before return is approved. Refunds will be returned to your original payment account using your original payment method.

Subject to the returns and exchanges policy, you may return or exchange a piece purchased for you by another person via the website or Customer Care Centre. If you exchange for a lower-priced item or request a return, any price difference or refund will be credited to the original payment account.

Packaging & Gifting

What packaging will my ordered piece arrive in?

Your order will be presented in Lucivire’s signature gift wrapping, carefully prepared for you.

You can choose a gift card with a personalized message at checkout, or you can choose a blank card. If you contact Lucivire customer service by phone, please tell them your specific requirements at that time.

Certificates of Authenticity & Warranty

Does every piece of Lucivire jewelry come with a certificate of authenticity?

All diamond products purchased from Lucivire come with a certificate bearing the national certification seal of “China GPA Diamond”. If you need to exchange or return an item, please be sure to include this certificate in your return package.

Lucivire’s warranty applies only to products purchased from authorized Lucivire products sold through the Lucivire website.

If you find any suspected counterfeit goods, please contact us. Our reporting hotline is (+852) 93607571, and our reporting email address is lucivire.official@gmail.com.

Shipping & Delivery

What are the shipping fees and delivery times?

Enjoy free shipping on your order from the Lucivire website. We will prioritize the fastest delivery method based on your shipping address. For remote areas, we will use our authorized local logistics providers.

Orders with customized services (such as engraving, embossing, bracelet or strap resizing) will require an additional 1-2 business days for delivery. (In case of limited stock, delivery time will be an additional 5-7 business days.) Please feel free to contact us if you have any questions.

Orders with personalised services (engraving, embossing, bracelet or watch strap resizing) require an additional 1–2 days for delivery. (If the purchased piece is subject to limited stock, delivery will take an extra 5–7 days.)
You may Contact Us for further assistance.

Lucivire can deliver worldwide.

no

Only the person who placed the order is authorised to collect the items. When collecting your order, you must present valid photo identification (passport, driving licence or ID card). The name shown on your ID must match the name on your order.

To collect your order, you need to present valid photo identification (passport, driving licence or ID card) together with your order collection SMS. The name on your ID must match the name on your order. Please note that only the order placer may collect the goods.

Yes. When purchasing multiple items, you may select different delivery addresses for them. Please carefully enter and confirm the recipient’s name, contact number, and complete shipping address for each item to ensure accurate delivery.