Frequently Asked Questions

Orders & Payment

What payment methods are available on the official brand website?

At Lucivire, we accept secure and convenient payment methods, including **PayPal, Visa, and Mastercard**. All payments are processed securely to protect your personal and payment information.

Lucivire offers secure and convenient payment options for customers across North America. We accept **PayPal, Visa, and Mastercard**, allowing you to shop for Lucivire jewelry online using your preferred payment method.

All online payments are securely processed through trusted payment providers to help protect your personal and payment information. Enjoy a safe, seamless, and convenient checkout experience when purchasing **necklaces, rings, bracelets, pendants, and other jewelry from Lucivire**.

You may create a Lucivire Account to track your online orders. If you checked out as a guest, you can Contact Us for order updates.

Lucivire will keep you informed of your order progress via email. For home delivery, you will receive a tracking number to check your delivery status on the carrier’s official website.

If you wish to modify or cancel your order, please Contact Us promptly. We will try our best to accommodate your request but cannot guarantee changes can be made after order submission. You may review Lucivire’s Terms of Sale.

Please call the Lucivire Customer Care Centre at +862 60898472. We will be pleased to assist you with your order, payment, shipping, or other customer service inquiries.

A maximum of 10 Lucivire pieces may be purchased in a single order. If you wish to place an order for more than 10 pieces, please call the Lucivire Customer Care Centre at +862 60898472.

Returns & Exchanges Policy

How do I return my Lucivire piece?

To facilitate your return or exchange, you may call the Lucivire Customer Care Centre at +862 60898472 or contact us through the official Lucivire website. We are pleased to guide you through the return and exchange process. For further information, please refer to the applicable section of the Lucivire Terms of Sale.

No.

All Lucivire jewelry purchased through our website and returned must pass our quality inspection before the return is approved. Refunds will be credited to your original payment account using the same payment method.

Subject to the Lucivire Returns and Exchanges Policy, you may return or exchange a Lucivire jewelry piece purchased as a gift by another person through our website. If you exchange it for a lower-priced item or request a return, any applicable price difference or refund will be credited to the original payment account using the original payment method.

Packaging & Gifting

What packaging will my ordered piece arrive in?

Your Lucivire jewelry order will be carefully presented in Lucivire signature gift packaging, thoughtfully prepared to create an elegant and memorable unboxing experience.

You may add a gift card at checkout with a personalised message or choose a blank card. If you need assistance with your gift message or special requests, please call **+862 60898472** or contact Lucivire via **WhatsApp**.

Certificates of Authenticity & Warranty

Does every Lucivire piece come with a certificate of authenticity?

Lucivire jewelry purchased through our official website may include a product certificate or authenticity card. Please keep all original certificates and cards with your order, as they may be required if you wish to return or exchange your item.

Please click here to view the terms and conditions of the Lucivire Warranty for your selected jewelry piece.

The Lucivire Warranty applies exclusively to jewelry purchased through the official Lucivire website or authorized Lucivire retailers.

If you encounter any suspected counterfeit items, please Contact Us and provide all relevant information.

My Lucivire Account

Why Lucivire an account?

With a Lucivire Account, you can track your online orders directly. You may also manage your personal information and receive the latest Lucivire jewelry updates and offers through your account.

You may edit your Lucivire Account information online, or call the Lucivire Customer Care Centre at +862 60898472. Our customer care team will be pleased to assist you with any necessary changes.

To unsubscribe from our latest updates, please Contact Us.

Lucivire is committed to protecting customer privacy. We provide a secure online shopping environment and safeguard your personal information in accordance with applicable privacy laws and regulations. For further details, please review our Privacy Policy.

Shipping & Delivery

What are the shipping fees and delivery times?

Orders placed on the official Lucivire website are shipped to the United States by air freight. Standard delivery typically takes approximately 15 business days, depending on the destination and customs clearance.

For personalized jewelry or orders requiring additional processing, delivery may take longer. You may Contact Us at +862 60898472 for further assistance with your order or shipping status.

Lucivire delivers jewelry to most residential and commercial addresses across the United States. We currently ship orders within the United States, excluding PO boxes, military addresses, and locations that cannot be served by our international shipping carriers.

Lucivire currently offers home delivery only. Orders placed through the official Lucivire website are shipped directly to your delivery address. Boutique collection and in-person order pickup are not currently available.

Lucivire currently offers home delivery only. In-person order collection is not available. Your order will be shipped directly to the delivery address provided at checkout.

Lucivire orders are delivered directly to the address provided at checkout. As we currently offer home delivery only, no photo identification or order collection SMS is required.

One order can only be delivered to a single address. We cannot ship multiple pieces within the same order to different addresses.

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