At Lucivire, we believe the experience of receiving your jewellery should feel as thoughtful as choosing it. Every order is carefully prepared and securely packaged before beginning its journey to you.
Free Worldwide Shipping
Lucivire offers free standard shipping worldwide on all orders, with no minimum purchase required.
As an online-only jewellery brand, we ship directly to our customers. Orders are sent by air through selected delivery partners, helping us provide reliable international delivery while keeping shipping complimentary.
Delivery Time
Our estimated delivery time is 7–15 business days after your order has been processed and dispatched.
Delivery times may vary depending on your destination, local courier operations, customs clearance, public holidays, weather conditions, or other circumstances outside our control. Remote locations may require additional transit time.
Please note that estimated delivery times are provided as a guide and are not guaranteed delivery dates.
Order Processing & Tracking
Once your order has been prepared and dispatched, you will receive a shipping confirmation with available tracking information.
Please allow some time for tracking updates to appear after dispatch, particularly for international shipments as the parcel moves between different logistics networks.
We recommend checking your shipping information carefully before completing your purchase to ensure your order reaches the correct destination.
Delivery & Signature
For the security of your jewellery, a signature may be required upon delivery.
Depending on the courier and destination, you may also be able to arrange delivery to another eligible address or authorize another person to receive the parcel on your behalf. Available delivery options are determined by the local courier.
If no one is available when delivery is attempted, the courier may arrange another delivery attempt or provide instructions for collection.
International Orders
Lucivire ships to customers around the world. International shipments may be subject to customs procedures and local import requirements depending on the destination country or region.
Any applicable customs duties, import taxes, or other charges imposed by local authorities are subject to the regulations of the destination and, unless otherwise stated at checkout, are the responsibility of the recipient.
Customs processing may occasionally affect delivery times.
Delayed or Missing Parcels
If your order has not arrived within the expected delivery period, please check your tracking information first for the latest update.
If the tracking information has not been updated for an extended period or you believe your parcel may be delayed or lost, please contact the Lucivire customer care team. We will help review the available shipping information and assist you with the next steps.
Incorrect or Incomplete Address
Please make sure your delivery address and contact information are complete and accurate before placing your order.
If you notice an error after ordering, contact us as soon as possible. We will do our best to assist before the parcel is dispatched. Once an order has entered the delivery network, we may not be able to change or redirect the address.
Additional costs resulting from an incorrect or incomplete address may be the responsibility of the customer.
Questions About Your Delivery?
We want every Lucivire order to reach you safely and with confidence. If you have any questions about shipping, tracking, or delivery, please contact our customer care team and include your order number so we can assist you more efficiently.
Lucivire — thoughtfully prepared, carefully delivered.